Herbalicious believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 72 hours of placing an order.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that Herbalicious’s marketing team has obtained on special occasions like festivals, Valentine’s Day, etc. These are limited occasion offers and therefore, cancellations are not possible.
Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
Return & Refund Policy
Conditions for return:
Please notify us of receipt of a Damaged / Defective product within 2 days of receipt.
Products/Items should be UNUSED.
Products should be returned in their original packaging along with the original price tags, labels and invoices.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
We will process the refund after receipt of the product by Herbalicious or its business partner. Refund will be processed based on the mode of payment of the order-
Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 to 10 working days and the refund will reflect in the next statement.
Orders paid by net banking accounts will be credited back to bank account.
For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.